With Swiss Post as one of our parent companies, Asendia has Swiss e-commerce expertise in our foundation. That’s why we’re the number one choice for e-commerce parcel delivery and mail services to Switzerland.
Swiss consumers are looking online for great deals cross-border
Switzerland is a unique market; it’s not part of the EU, so has its own customs and duties, but its high spending power and central location in Europe means Swiss consumers are well-connected for cross-border shopping.
Swiss shoppers
have among the highest disposable income in Europe (Swiss Post whitepaper)
86%
of Swiss consumers regularly make
cross-border purchases; especially from neighbouring countries, China, USA and UK.
cross-border purchases; especially from neighbouring countries, China, USA and UK.
39%
of Swiss shoppers buy products online once a month
We understand – and meet – Swiss shopper's delivery expectations
88%
of Swiss shoppers want goods delivered to their homes
66%
of Swiss consumers accept delivery times between 3 and 6 days
44%
expect shipping updates directly from the seller
The Swiss prefer Swiss Post
Working with Swiss Post, our parent company and the preferred delivery provider, enables us to offer Switzerland’s most popular services, like DDP, through a trusted, recognised delivery partner.
e-PAQ is a leading range of parcel services that are helping international e-tailers succeed in Switzerland
e-PAQ services to Switzerland are powered by Swiss Post. They not only help Logistics Manager's achieve their objectives of quick, cost-effective and reliable delivery, they also help Marketing Managers optimise the shopper's experience.
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e-PAQ Standard and Plus are cost-effective solutions for packages up to 2kg with basic milestone tracking, ideal for low-value deliveries. |
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Packets and parcels are collected, processed and exported by Asendia before Swiss Post takes care of customs clearance and last-mile delivery. |
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e-PAQ Plus scans parcels as they pass through the network for frequent, accurate tracking updates. |
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e-PAQ Select is a tracked, fast delivery service that offers excellent value for money, offering tracking and faster delivery speeds for packages up to 30kg. |
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Last-mile delivery is handled by Swiss Post, utilising their popular Mailbox Plus service. As Swiss Post can use both postal and parcel networks depending on the size of the consignment, you’ll always get the most efficient service. |
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Our fastest and most comprehensive delivery service, e-PAQ Elite delivers parcels up to 30kg around the world quickly, with customs prepaid options and optimized tracking. |
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Last-mile delivery is handled by Swiss Post’s Post Logistics division, which specialises in express and heavier weight shipments. |
Collection
With operations in 17 countries around the world, Asendia offers daily collections from your facility that are efficient and cost-effective.
Linehaul
Cost effective transportation by air or road to Switzerland. We'll pre-sort packets and parcels for you to optimise delivery costs and speed.
Customs Clearance
Choose from two fully-automated customs clearance options and avoid lengthy queues at the border.
Handling
We have direct access to the Swiss Post network in Zurich and Geneva. Once checked, your goods are quickly on their way.
Last mile delivery
Parcels are delivered to the customer within 24 - 48 hours of arriving at our entry points in Zurich or Geneva.
2500 collection points
Swiss shoppers often prefer to collect their package from a pick up point and Swiss Post has the biggest network of these.
Returns management
Customers simply hand in returns at one of 3,903 drop-off points across Switzerland; we provide the logistics and technology to handle the rest.
Sail through Swiss Customs with Asendia
As it’s not a member of the EU or EEC, Swiss customs are unique. This means there are customs duties, value added tax and customs fees to deal with when shipping to Switzerland.
Asendia can automate and simplify the entire customs process when shipping to Swiss consumers, so there are no delays or hidden costs for you or your customers.
Automate customs clearance
Trust the Swiss market experts to take care of customs for you. With automated customs clearance and Delivery Duty Paid options, we can provide the solutions and guidance you need.
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Save on customs fees and transaction costs |
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Prevent delays so goods arrive on time |
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Provide great service to your customers |
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Use a trusted local delivery partner |
Simplify returns management
A complicated, inefficient returns process can quickly result in mounting costs, especially when travelling cross-border. Asendia and Swiss Post offer individual returns solutions tailored to your needs. You choose what’s best for you and we’ll take care of the rest.
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We’ll reclaim taxes and import duties paid for you |
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Optimise your returns to save time and money |
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Make your logistics and admin processes more efficients |
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Provide fast, easy returns services for your customers |
See what our customers say…
High order values
According to the “iPhone index”, which measures how many hours a citizen of a given country needs to work to afford an iPhone, Swiss people only have to work 20 hours to afford an iPhone. That’s compared to over 40 hours for Germans and Austrians. And that high earning potential translates into high order values online.
Lack of choice in Switzerland
Some goods simply aren’t available to buy in Switzerland as it’s more cost-effective for retailers to store only best-selling products in Swiss warehouses due to its smaller population than neighbouring France and Germany. For e-commerce retailers, this means Swiss consumers are used to buying from abroad.
High domestic prices
High wages mean high prices, so Swiss shoppers are used to looking abroad for better deals. For clothing, electronics and other consumer goods, the Swiss are happy to source cheaper products cross-border.
Happy to buy cross-border
Despite the transaction costs and other fees, importing goods into Switzerland is still cheaper than buying locally in Switzerland. For foreign e-commerce retailers, this is great news as Swiss consumers will come looking for your store.
Business Mail
Whether it’s letters, invoices, statements or reports, utilise the Swiss Post mail system to get your business mail delivered quickly and efficiently, at a price that suits you.
Marketing Mail
We’re experienced printing, distributing and handling all marketing mail including brochures, leaflets and promotional letters.
Publications
Need your publication delivered weekly, monthly or quarterly? We can offer flexible delivery times and costs that work for you and your customers.
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