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e-PAQ Plus No Line

Dependable international postal delivery with milestone tracking offers outstanding value and simplified customs processing.

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Worldwide: Most major and emerging markets
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Max weight: 2kg
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Delivery aim: 3-5 days regional, 5-10 days intercontinental
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Tracking: key milestones

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Deliveries with e-PAQ Plus are 100% carbon neutral

 

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Trusted postal delivery with tracking
Packages are delivered by the local postal operators, providing nationwide coverage, cost effectiveness and reliability
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Home delivery and post office pick up points
Delivered direct to the shopper’s mailbox, with convenient collection available from local post offices if they are out of home.
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Simplified customs clearance
Easy customs handling for low and mid-value orders (customs paid at destination (DAP)).
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Excellent balance of price and performance
Reduce the load for your customer services team with tracking at key milestones

Leading brands achieve competitive advantage with e-PAQ

Small businesses can also switch to us within days. In the future, you could be shipping thousands of orders a week like these brands.

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Features at a glance

Dependable international postal delivery with milestone tracking offers outstanding value and simplified customs processing.

Perfect when costs are critical but you need the peace of mind offered by tracking.

How it works

  • Weight/Size
    For packages up to 2kg.
  • Countries
    Available worldwide, including all major and emerging e-commerce markets worldwide. Contact us for a list.
  • Final-mile delivery partners
    Final-mile delivery is by the local postal operator in each country. We handle the export logistics and provide the labels and pricing.
  • Add-ons
    Optional personal delivery with signature available on request.
  • Customs
    Easy customs handling - customs paid at destination (DAP) for low value orders. Take advantage of VAT & customs-free thresholds available in many regions.
  • Delivery aim
    Reliable delivery (3-5 days regional delivery/5-10 days intercontinental). For quicker delivery see e-PAQ Select.
  • Tracking
    Export, import and delivery tracking, giving you and your shoppers assurance parcels are on their way.
  • Delivery attempts
    Delivery is typically attempted two or three times depending on country/service, with the ability to make inflight changes often available including the option to collect from a local post office.
  • Shipping platform
    Our sophisticated, user-friendly shipping platform provides the labels you need and processes your customs data. Integrating your fulfilment system with our shipping platform is quick and easy too.
  • Integrations
    We have standard integrations with leading ecommerce and order management platforms, and can support bespoke integrations too.
  • Collection
    Please contact us to discuss your collection needs. We can provide flexible collection nationwide or you can choose to deliver to our Distribution Centre.
  • Sustainability
    All shipments are 100% carbon neutral thanks to Asendia’s offsetting programme.
Details and FAQ
Get a quote
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Trusted by e-tailers large and small

e-PAQ offers you and your shoppers a choice of delivery services by final-mile delivery brands that are trusted in each country.

What’s more, it’s easy to connect to your order fulfilment system to simplify labelling, customs data processing and tracking.

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Enterprise solutions

Large-scale e-tailers sending thousands of parcels a week can benefit from premium account management and tailor-made solutions including collection times that suit you, IT development, peak planning, and bespoke reporting.

More about enterprise solutions

Small to medium sized business

Our onboarding team will support you with getting set-up quickly. We’ll show you how to prepare your shipments with our user-friendly shipping tool and give you access to integrations with popular e-commerce platforms.

Discover small business solutions

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 “Since partnering with Asendia we have seen a four-fold increase in international sales.”

 

What could e-PAQ do for your business?

Grow

Your business internationally

Trusted, convenient and affordable
Increase international shoppers’ likelihood of clicking the checkout button by offering a choice of trusted, convenient and affordable delivery options.

Minimise

Delivery queries and complaints

Gain 5 star reviews
A poor delivery experience will lose you customers and handling “where’s my parcel?” queries and customs issues is costly. Get ahead of the problem with e-PAQ’s reliability, tracking and notifications.

Reduce

Your costs and save time

Optimised prices and processes
With one integration, you have access to multiple services and destinations at excellent rates. Plus, our technology and processes make it easy and efficient for you to manage.

Get a quote
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“Having alternative solutions being brought to the table is of great help given the ever-changing landscape and it enables us to have confidence in our ability to react quickly.”

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Build customer loyalty with a returns solution that works for everyone

A convenient, hassle-free returns process keeps customers coming  back to your business. Our international returns solution combines technology with logistics, giving e-tailers access to a dedicated portal, supply chain insights and hassle-free refunds – all powered by eShopWorld technology.

Discover small business solutions

Frequently asked questions about e-PAQ Plus

We take care of exportation and customs clearance and have a worldwide network of final-mile postal partners offering  tracked parcel delivery.

Our international distribution centres in 17 countries distribute parcels worldwide by air and road. We also work with customs clearance agents before handing parcels over to our carefully chosen final-mile delivery partners.

Our relationships and integrations with transport companies, airlines, and customs agents ensure we have full visibility of your parcel’s movements and can gear up for peak periods.

Access this network by setting up an Asendia account. We handle the IT integration and provide the pricing.

How it works

The local postal operator in each country.

Our final-mile delivery partners for e-PAQ Plus include historic national parcel operators and in liberalised markets newer postal companies.

The postal network typically provides excellent value for money, convenience, and simplified customs clearance; it's just not quite as quick as a commercial solution.

For e-PAQ Plus each partner must provide reliable tracking and delivery times.

If your shopper is out of home, there is often a choice of delivery to a safe place or nearby Post Office.

Contact us for a list of destinations with options, delivery times and prices

How it works

We cover most of the popular e-commerce markets in Europe, North and South America, Asia, Oceania and Africa.

With all major ecommerce destinations covered and lots of emerging markets too, we empower you to accelerate your international sales.

Contact for a full list of countries and options available.

Our international services are very popular with e-tailer and brands selling clothing and apparel, beauty products, small consumer electronics, books, lifestyle products, supplements, toys, homeware and gifts.

Maximum weight and size
Most international packets and parcels we send are under 2KG, but we offer services for packages up to 30KG (see e-PAQ Select). If your parcels fit through a letterbox (under 3cm thick) we can offer extra savings in some cases.

Max L ??cm x W * x D *
*L+D+W must be under ??cm 

Prohibited and restricted items
Our services cannot be used for shipping illegal or dangerous goods. The list of prohibited items varies by country, so contact us for further details.

Our pricing depends on details including the quantity of parcels being sent, destination and weight. Contact us for further details.

How are we so competitively priced?
With La Poste and Swiss Post as our parent companies, and with subsidiaries in 17 key e-commerce countries, we are ideally positioned to understand local markets and negotiate with regional country parcel delivery specialists. Having our own operations and IT expertise enables us to handle export logistics efficiently and keep costs down.

Contact us for a list of destinations with options, delivery times and prices

Labelling and shipment processing
Asendia Shipping, our user-friendly, multi-carrier shipping platform, outputs the label you need to get each parcel to its destination through your shopper’s chosen service. It also manages your parcel data, enabling smooth paperless customs clearance where available.

System integrations
We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack and Shipstation, and you can choose us for all destinations or specific countries or services.

e-PAQ Plus provides key milestone tracking. Online tracking allows shoppers to self-serve, minimising “where’s my parcel?” enquiries.

The world of cross-border trading has evolved significantly in recent years, so providing the correct customs data is more important than ever. 

Electronic customs pre-advice data
It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22, CN23 or commercial invoice (depending on the service used) and the information electronically in the pre-advice you send to us.

If you do not provide this information you risk penalties and delays or items being returned, but our shipping platform is data-compliant and automates this process to take the stress out of electronic customs.


This is a mandatory requirement for cross-border shipping, no matter which provider you use.


Customs clearance options
Customs paid at destination and customs prepaid options are available. Contact us for full details.

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© 2024 Asendia Management SAS