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e-PAQ Standard No Line

Budget-friendly shipping worldwide, with packages delivered by the local postal service.

Ideal for low-value orders.

Get a quote

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Deliveries with e-PAQ Standard are 100% carbon neutral

 

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Trusted postal delivery worldwide
Packages are delivered by the local postal operators, providing nationwide coverage, cost effectiveness and reliability
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Home delivery and post office pick up points
Delivered direct to the shopper’s mailbox, with convenient collection available from local post offices if out of home.
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Simplified customs clearance
Easy customs handling for low value orders, with customs paid at destination (DAP).
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Extra savings for letterboxable items
Special format for smaller packages up to 3 cm height reduces costs for 28 destinations. Ideal for books, media and flat gadgets.

Leading brands achieve competitive advantage with e-PAQ

Small businesses can also switch to us within days. In the future, you could be shipping thousands of orders a week like these brands.

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Features at a glance

Budget-friendly shipping worldwide, with packages delivered by the local postal service for exceptional value.

Asendia manages the export logistics and provides the shipping platform and prices. You just need an account with us.

How it works

  • Weight/Size
    For packages up to 2kg.
  • Countries
    Available to over 220 countries and territories worldwide.
  • Final-mile delivery partners
    Final-mile delivery is by the local postal operator in each country. We handle the export logistics and provide the labels and pricing.
  • Delivery aim
    Reliable delivery (3-6 days regional delivery/4-10 days intercontinental). Contact us for specific country information.
  • Upgrades
    Choose e-PAQ Plus for milestone tracking, or e-PAQ Select for many more options and faster delivery.
  • Customs
    Easy customs handling - customs paid at destination (DAP) - for low value orders. Take advantage of VAT & customs-free thresholds available in many regions.
  • Delivery attempts
    Delivery is typically attempted two or three times depending on country/service, with the ability to make inflight changes often available including the option to collect from a local post office.
  • Shipping platform
    Our sophisticated, user-friendly shipping platform provides the labels you need and processes your customs data. Integrating your fulfilment system with our shipping platform is quick and easy too.
  • Integrations
    We have standard integrations with leading ecommerce and order management platforms, and can support bespoke integrations too.
  • Collection
    Please contact us to discuss your collection needs. We can provide flexible collection nationwide or you can choose to deliver to our Distribution Centre.
  • Sustainability
    All shipments are 100% carbon neutral thanks to Asendia’s offsetting programme.
Details and FAQ
Get a quote
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Trusted by e-tailers large and small

e-PAQ Standard is one of four parcel delivery solutions we offer to meet the varying needs of e-tailers and their shoppers around the world.

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Enterprise solutions

Large-scale e-tailers sending thousands of parcels a week can benefit from premium account management and tailor-made solutions including collection times that suit you, IT development, peak planning, and bespoke reporting.

More about enterprise solutions

Small to medium sized business

Our onboarding team will support you with getting set-up quickly. We’ll show you how to prepare your shipments with our user-friendly shipping tool and give you access to integrations with popular e-commerce platforms.

Small business solutions

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 “Since partnering with Asendia we have seen a four-fold increase in international sales.”

 

What could e-PAQ do for your business?

Grow

Your business internationally

Trusted, convenient and affordable
Increase international shoppers’ likelihood of clicking the checkout button by offering a choice of trusted, convenient and affordable delivery options.

Minimise

Delivery queries and complaints

Gain 5 star reviews
A poor delivery experience will lose you customers and handling “where’s my parcel?” queries and customs issues is costly. Get ahead of the problem with e-PAQ’s reliability, tracking and notifications.

Reduce

Your costs and save time

Optimised prices and processes
With one integration, you have access to multiple services and destinations at excellent rates. Plus, our technology and processes make it easy and efficient for you to manage.

Get a quote
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“Having alternative solutions being brought to the table is of great help given the ever-changing landscape and it enables us to have confidence in our ability to react quickly.”

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Build customer loyalty with a returns solution that works for everyone

A convenient, hassle-free returns process keeps customers coming  back to your business. Our international returns solution combines technology with logistics, giving e-tailers access to a dedicated portal, supply chain insights and hassle-free refunds – all powered by eShopWorld technology.

More about our returns solutions

Frequently asked questions about e-PAQ Standard

We take care of exportation, handing over to postal services within each country.

Our international distribution centres in 17 countries distribute parcels worldwide by air and road. We also work with customs clearance agents before handing parcels over to our carefully chosen final-mile delivery partners.

Our relationships and integrations with transport companies, airlines, and customs agents ensure we have full visibility of your parcel’s movements and can gear up for peak periods.

Access this network by setting up an Asendia account. We handle the IT integration and provide the pricing.

How it works

The local postal operator in each country.

Our final-mile delivery partners for e-PAQ Standard are the national parcel operators in each country.

The postal network typically provides excellent value for money, convenience, and simplified customs clearance; it's just not quite as quick as a commercial solution and for e-PAQ Select there is no tracking.

If your shopper is out of home, there is often a choice of delivery to a safe place or nearby Post Office.

Contact us for a list of destinations with options, delivery times and prices

How it works

We cover the whole of the world (excluding countries where delivery is currently unavailable by anyone due to conflict, embargo, etc).

Contact for a full list of countries and options available.

e-PAQ Standard is typically favoured by retailers of low value items. This is because the service does not offer tracking.

It is also popular for packages that are thin such as books, as there are additional savings to many countries for packages under 30cm thick.

Maximum weight and size
Most international packets and parcels we send are under 2KG, but we offer services for packages up to 30KG (see e-PAQ Select). If your parcels fit through a letterbox (under 3cm thick) we can offer extra savings in some cases.

Prohibited and restricted items
Our services cannot be used for shipping illegal or dangerous goods. The list of prohibited items varies by country, so contact us for further details.

Our pricing depends on details including the quantity of parcels being sent, destination and weight. Contact us for further details.

How are we so competitively priced?
With La Poste and Swiss Post as our parent companies, and with subsidiaries in 17 key e-commerce countries, we are ideally positioned to understand local markets and negotiate with regional country parcel delivery specialists. Having our own operations and IT expertise enables us to handle export logistics efficiently and keep costs down.

Contact us for a list of destinations with options, delivery times and prices

Labelling and shipment processing
Asendia Shipping, our user-friendly, multi-carrier shipping platform, outputs the label you need to get each parcel to its destination through your shopper’s chosen service. It also manages your parcel data, enabling smooth paperless customs clearance where available.

System integrations
We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack and Shipstation, and you can choose us for all destinations or specific countries or services.

e-PAQ Standard is an untracked service and is low cost. Many shoppers and retailers require tracking which is why we also offer 3 tracked services.

The world of cross-border trading has evolved significantly in recent years, so providing the correct customs data is more important than ever. 

Electronic customs pre-advice data
It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22, CN23 or commercial invoice (depending on the service used) and the information electronically in the pre-advice you send to us.

If you do not provide this information you risk penalties and delays or items being returned, but our shipping platform is data-compliant and automates this process to take the stress out of electronic customs.


This is a mandatory requirement for cross-border shipping, no matter which provider you use.


Customs clearance options
Customs paid at destination and customs prepaid options are available. Contact us for full details.

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