How Brands and Retailers can succeed in the Customer-Centric Era
Are returns in your e-commerce business causing headaches? Discover how to navigate this challenge while striking the perfect balance between customer satisfaction and your bottom line.
Our speakers will be discussing topics on how to navigate and strategise Returns, overcome challenges and meet customer expectations and build loyalty.
Introducing our Speakers
Helen Scurfield
Speaker
CEO Global Returns,
Asendia
Manages the e-PAQ Returns offer at Asendia Global Returns
Oversees the expansion of the first mile partner network
Runs returns centres and the returns platform for retailers and shoppers
Get to know Helen:
Gary Tervit
Moderator
Operations Director,
Asendia
Has over 30 years Sales and Ops roles at FedEx/P2P, Yodel, Royal Mail, TNT Express, and TNT World-Wide
Experienced with both commercial and postal entities, corporates and start-ups
Get to know Gary:
Nick Cranney
Speaker
Head of Product - Global
Logistics & Returns, ESW
An innovative global e-commerce omnichannel and returns expert
A passionate product and technology leader
Has focused over 20 years on B2C and B2B digital products and solutions
Get to know Nick:
What the Webinar will cover
Complete your details to get access to this free webinar
How to turn the return process into a positive and strategic aspect of the overall customer experience
What retailers can do to respond to the forecasted rise in returns
Reducing returns costs and maximizing efficiencies
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