We are committed to keeping customers up to date on a regular basis through our Service Updates, and Account Managers are in continuous dialogue with customers that are impacted by any issues.
Thank you in advance for your understanding and patience if you are impacted by any issues around the world. If you have any questions, please contact your Account Manager.
Usual SLA: 8 - 12 Days
Incident: Suspended
Usual SLA: 6 - 8 Days
Usual SLA: 5 - 7 Days
Incident: Restricted Movements Imposed By Government
Usual SLA: 6 - 10 Days
Usual SLA: 4 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 3 Days
Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days
Usual SLA: 6 - 8 Days
Incident: Postal - Suspended
Usual SLA: 7 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 7 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 6 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 8 Days
Usual SLA: 8 - 10 Days
Incident: Postal - Suspended
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 Days
Current SLA: Suspended - No Service
Usual SLA: 5 Days
Usual SLA: 4 Days
Usual SLA: 4 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 8 - 12 Days
Incident: Postal - Suspended
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 7 Days
Current SLA: 9 Days
Incident: Coronavirus
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 4 Days
Current SLA: 7 - 8 Days
Incident: Coronavirus
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 6 - 8 Days
Current SLA: 10 - 11 Days
Incident: Restricted Movements Imposed By Government
Current SLA: Suspended - No Service
Usual SLA: 8 - 10 Days
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 5 Days
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 8 - 12 Days
Usual SLA: 5 Days
Current SLA: 6 Days
Incident: Due to the Ukraine/Russia conflict, an indirect flight is now in place to Japan, resulting in a 24 hour delay.
Usual SLA: 4 - 6 Days
Usual SLA: 8 Days
Current SLA: 8 Days
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 6 Days
Usual SLA: 7 Days
Current SLA: 8 Days
Incident: Coronavirus
Usual SLA: 4 Days
Usual SLA: 8 - 10 Days
Current SLA: 8 - 10 Days
Usual SLA: 4 Days
Incident: Postal - Suspended
Usual SLA: 6 - 8 Days
Current SLA: 6 - 8 Days
Usual SLA: 7 Days
Current SLA: 7 Days
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days
Incident: Coronavirus restrictions, resulting in limited staff
Usual SLA: 8 - 10 Days
Current SLA: 13 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 5 - 7 Days
Current SLA: 5 - 7 Days
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 5 Days
Current SLA: 6 Days
Incident: Customs delays related to IOSS
Usual SLA: 8 - 12 Days
Current SLA: 8 - 12 Days
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 - 8 Days
Current SLA: 8 - 10 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Current SLA: Suspended - No Service
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 7 Days
Current SLA: Various delays
Incident: Coronavirus restrictions, resulting in delays
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Current SLA: Suspended - No Service
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 4 Days
Current SLA: 4 Days
Usual SLA: 4 - 6 Days
Current SLA: 9 - 10 Days
Incident: Restricted Movements Imposed By Government
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 5 Days
Current SLA: 5 Days
Usual SLA: 4 Days
Usual SLA: 7 Days
Current SLA: 7 Days
Incident: Suspended
Usual SLA: 6 Days
Current SLA: 7 Days
Incident:
Please be advised that with immediate effect, Saudi Arabia are prohibiting any items which have a country of origin from:
1. Lebanon
2. Turkey
This affects e-PAQ Select
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 8 - 12 Days
Current SLA: 15 - 16 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 7 Days
Current SLA: 8 - 9 Days
Incident: Coronavirus
Usual SLA: 7 Days
Current SLA: 8 - 9 Days
Incident: Coronavirus
Usual SLA: 5 Days
Current SLA: 6 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 5 Days
Current SLA: 5 Days
Current SLA: Suspended - No Service
Usual SLA: 5 Days
Current SLA: 5 Days
Incident: (Postal) Correos has advised that due to a technical issue with the IT system used by Customs to clear items, there are currently delays that are impacting postal flows.
Usual SLA: 4 - 6 Days
Current SLA: 8 - 10 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Current SLA: Suspended - No Service
Usual SLA: 4 - 6 Days
Incident: Suspended - No Service
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 4 - 6 Days
Current SLA: 6 - 7 Days
Incident: Local restrictions in place due to Covid-19
Current SLA: Suspended - No Service
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 9 - 11 Days
Current SLA: 9 - 11 Days
Usual SLA: 8 - 10 Days
Current SLA: 13 - 14 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 3 - 5 Days
Usual SLA: 5 Days
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 6 - 8 Days
Current SLA: TBC
Territory suspensions: Crimea, Sevastopol and Simferopol
Usual SLA: 6 Days
Current SLA: 6 Days
Usual SLA: 3 Days
Current SLA: 3 Days
Usual SLA: 6 - 8 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Usual SLA: 7 - 9 Days
Current SLA: 11 - 12 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
Current SLA: Suspended - No Service
Usual SLA: 4 - 6 Days
Current SLA: 4 - 6 Days
Usual SLA: 4 - 6 Days
Current SLA: 8 - 9 Days
Incident: Restricted Movements Imposed By Government - airline cancellations
© 2024 Asendia Management SAS
© 2024 Asendia Management SAS
